Refund policy

Customer satisfaction is important to us. We offer a 7-day return and replacement policy.

Returns or replacements are accepted only for damaged, defective, or incorrect products reported within 7 days of delivery.

To process your request quickly, please share clear photos/videos of the product and packaging for verification.

Customized or personalized products are specially made for you and are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Contact us for return or replacement requests:

Email: suncraftindustries8@gmail.com
Phone: +91 96723 23977

If your request is approved, the refund will be processed to the original payment method within 2–5 business days.

Replacement products will be dispatched after verification and approval of the claim.

Suncraft Gift Factory reserves the right to reject return or refund requests that do not meet the above conditions.